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Sr Business Optimization Consultant

31842

We are Farmers!

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. 

 

Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. 

 

Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

This position owns the research, development, and design of more complex initiatives to enhance innovation and optimize process efficiency, resource utilization, quality, accuracy, and customer service within the department. It acts as a subject matter specialist in process development and continuous improvement to provide guidance and business optimization support to internal and external business partners. The role collaborates with senior leadership and key business partners to develop and implement solutions focused on customers, people, processes, and technology. The position performs data analysis to provide in-depth insights on business performance, success metrics, and the competitive landscape. Performs work independently while receiving minimal guidance.   This role will primarily support the Premium Audit organization. 

Essential Job Functions

  • Evaluates business processes, workflows, and systems to identify areas for improvement and optimization.
  • Develops, designs and recommends innovative solutions to enhance efficiency, reduce costs, and improve service delivery.
  • Monitors the performance of implemented solutions to ensure effectiveness and identify further improvement opportunities.
  • Acts as a business optimization consultant to lead or contribute to assigned initiatives.
  • Consults with senior leaders and key business partners to gather requirements, understand needs, and ensure successful integration of business optimization solutions.
  • Leads implementation of medium to large initiatives from start to finish by evaluating tasks, determining priorities, assessing and addressing issues or risks, communicating progress updates, and ensuring deliverables are met in a timely manner.
  • Aligns initiatives with business objectives.
  • Applies in-depth knowledge of key business factors to identify potential issues or risks associated with proposed changes by analyzing their impact on existing processes, workflows, systems, and stakeholders. Develops and recommends mitigation strategies to address them.
  • Conducts retrospectives on implemented changes to provide feedback and lessons learned to improve business optimization functions within the department and across the organization.
  • Thoroughly analyzes data and leverages it to tell a story around the results of an initiative.
  • Develops strategies to influence stakeholders and secure their support and commitment.
  • Performs data analysis and prepares progress reports.
  • May present analysis to senior leadership and key business partners.
  • Coordinates with existing vendors to ensure service level agreements are met, address vendor-related inquiries, troubleshoot and resolve technical issues, support product changes, or contribute to roadmap development.
  • Performs outreach to new vendors within prescribed authority limits.
  • Utilizes robust decision-making frameworks to evaluate new technology and vendor offerings against business requirements.
  • Collaborates with stakeholders to determine the business impact of possible changes and new technologies.
  • Stays informed about industry trends, technology advancements, and best practices in business optimization to recommend and implement innovative solutions. Attends conferences, seminars, and demonstrations as approved to enhance knowledge and understanding of the competitive landscape.
  • Performs other duties as assigned.

Education Requirements

  • High School Diploma or equivalent required. Bachelors degree preferred.

Experience Requirements

  • 4+ years of experience required in business optimization or a related field, with experience leading initiatives and facilitating organizational change.
  • Experience in project or program management is preferred.
  • Experience leading teams, directly or indirectly, through successful project or initiative execution is preferred.

Physical Actions

Job is performed in-person at a Farmers office or virtually at an approved alternative work location. Job may include work performed at field locations. The physical work environment is indoors and climate-controlled with adequate lighting and ventilation. Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. Field work performed outdoors may include exposure to weather elements. Frequently sits or stands for prolonged periods of time, up to a full shift. Occasionally moves about the workplace including navigating stairs, ramps, and level or uneven surfaces. Occasionally moves, pushes, pulls, lifts, carries, and places objects or materials weighing up to 50 pounds without assistance. Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift. Occasionally performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. Possesses clear vision, with or without correction, to visually read and verify information. Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. Jobs in this category may require regular travel between Farmers offices, alternative work locations, and/or field locations.

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
    o CA Only: $95,040 - $151,140
    o CO Only: $89,280 - $130,680 
    o HI/IL/MN/VT Only: $89,280 - $140,030
    o MA Only: $89,280 - $140,030 
  • o MD Only: $89,280 - $151,140 
    o DC/NJ/NY/OH Only: $89,280 - $151,140 
             o Albany County, NY/Cleveland, OH: $95,040 - $130,680 
    o WA Only:  $89,280 - $159,125 
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): R_US - United States

 

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

 

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

 

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. 

 

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

 

Spokane, WA only:  Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com

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