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CU Branch Operations Coordinator - Torrance


We are Farmers!

Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world.

Job Summary

The Branch Operations Coordinator has a primary focus of monitoring and managing the Farmers Insurance Group Federal Credit Union (FIGFCU) ATM fleet to ensure it is highly operational and providing an excellent customer experience. They also assist branches by providing operational support, branch coverage, and training and introduction of new programs and services. Other duties also include, special projects, and increasing efficiencies within the branches.

Essential Job Functions

  • Reviews remote deposits to detect trends of potential fraud and kiting patterns to prevent loss to the Credit Union. Place necessary check holds upon review and/or restrict access to our Remote Deposit Platform.
  • Monitors Large Cash Reports to ensure applicable holds are placed on large check deposits throughout the Credit Union.
  • Monitors and manages the FIGFCU ATM fleet, ensuring service calls are promptly addressed; reducing the time ATMs are inoperable. Monitors all Credit Union ATMs through technology such as Opteview. Resolve, daily, to ensure machines are fully functional, being managed properly and, have sufficient cash, and ensure general ledgers are accurately balanced.
  • Opens, funds, and services Investor Certificate of Deposits with a sense of urgency and accuracy.
  • Handles incoming Levies, Subpoenas, Garnishments. 
  • Serves as the administrator for various platforms of technology used by branch staff.
  • Handles incoming calls/ emails to assist CU employee's with systems/platform related issues. Troubleshoots, supports and provides guidance on resolutions. 
  • Assists Operations Support Manager in defining uniformity among all branches when it comes to logs, imaging of documents, audits, etc.
  • Responsible for mentoring branches with low audit ratings in order to improve significantly. Notifies Operations Support Manager if a branch needs operational support or guidance, and schedules a branch visit if needed to address concerns.
  • Stays abreast and cross trained on general Credit Union operations such as member transactions, and customer inquiries in order to provide backup coverage if needed. This may require traveling to a branch.

Education Requirements

High School Diploma or Equivalent required. Associate Degree or combination of education and experience preferred.

Experience Requirements

  • Extensive knowledge in the functionality of ATM hardware and software required.
  • Two years in a financial institution, including one year in a cash handling position preferred.

Physical Actions

Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Physical Environment

This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.


Job Location(s): US - CA - Torrance, US - CA - Burbank


Want to learn more about our culture & opportunities? Check out farmers.com/careers and be sure to follow us on Instagram and LinkedIn!

Nearest Major Market: Los Angeles

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