Share this Job
Apply now »

Credit Union Member Solutions Advocate

13155

We are Farmers!

We are… more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! We are Farmers!

 

Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!

 

Job Summary

This role provides support and service to members of the credit union. Requires established skills to perform a range of routine activities. Understands how the assigned duties relate to others in the team and how the team integrates with other related teams.  We are looking for an individual who demonstrates a desire to service others, build rapport and relate to our members.  We strive to meet or exceed goals and deliver a high value experience for our members that results in member loyalty.

Essential Job Functions

  • Provides a range of routine customer service and support to members of the credit union over the phone, through email or chat.
  • Develops relationships with members to identify needs and counsels members on available financial products and services.
  • Evaluate problems and transactions of each member in order to provide proper solutions and respond to the needs of our members by providing personalized service in a fast paced environment.
  • Provides account information and processes transactions using banking technology and established procedures.
  • Requires a moderate degree of supervision while managing own workload and daily customer service operations.
  • Schedules follow up contact with members through email or chat.
  • Performs other duties as assigned.

Education Requirements

High school diploma or equivalent required.

Experience Requirements

2 years experience working in a customer service position required. One year experience working in a call center environment preferred.

Special Skill Requirement

  • Strong verbal communication and listening skills including the ability to write clear and concise correspondence using correct spelling, grammar, and format.
  • Possesses strong technical aptitude; proficient in all Microsoft products.
  • Adaptable and flexible to new technology.
  • Ability to simultaneously handle multiple priorities.
  • Ability to influence internal and/or external constituents.

 

Job Location(s): US - CA - Torrance

 

Want to learn more about our culture & opportunities? Check out farmers.com/careers and be sure to follow us on Instagram and LinkedIn!


Nearest Major Market: Los Angeles

Apply now »