Apply now »

Claims Associate- Troy, NY


We are Farmers!

We are… more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! We are Farmers!


Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!

Position Details:

Location: Troy, NY

Workplace: On-site

Terms of Employment: This is a 1 Year Limited Term Contract. Role may last up to 12 months based on business need. 

Schedule: Monday through Friday 8:00 AM - 4:30 PM Eastern

Pay: $17.90- $18.25 per hour

Daily Tasks

  • Perform a variety of clerical duties as assigned by the immediate supervisor or manager
  • Documenting claims and medical bill payments
  • Processing financial information
  • Handling and sorting mail
  • Data entry, and statistical responsibilities

Essential Job Functions

Makes initial contact with insureds and claimants to verify claims information and advise them of the claims process. May arrange drive-in and field appointments. Obtains signed medical and investigation authorizations. Obtains police and fire reports. Handles minor, undisputed claims on instruction from supervisor. Authorizes rental cars on instruction from claims representative or when liability and coverage are not questioned. Within payment authority, may authorize supplements. Obtains medical reports from attending physicians or attorneys if Controls diary of all new liability claims for submission to supervisor. claimant is represented; makes appointments for independent medical examinations; and compares treatment rendered with injuries described on loss report. Contacts medical service facilities regarding bills to determine if they are reasonable and related to the loss. Obtains loss reports from agents, insureds, and claimants and enters into FACTS. Responds to telephone and written inquiries regarding status of claims files. May handle PIP/Med Pay claims and/or subrogation files. Inputs epresentatives; prepares Insured Payment Authorizations. May also Makes assignments under the direction of the CSC/BCO management. perform a variety of clerical duties as assigned by the immediate filing, claims coding, processing and statistical responsibi assigned. Keys information into F.A.C.T.S. system. Opens and prepares lities. Performs other duties as assigned. and/or computes estimates and inventories on instruction from claims r supervisor or manager which could include handling mail, phone calls,

Experience Requirements

  • 6 months office administrative/clerical experience, preferred
  • Personal Computer Literate
  • Communication Skills: Verbal and Written
  • Organization and Time Management Skills
  • Experience with Microsoft Excel, Preferred 

Physical Environment

Required job duties are normally performed in a climate- controlled office environment.

Office Address: 500 Jordan Road Suite 100, Troy, NY 12180

Education Requirements

High School diploma or equivalent required.


  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • For more information, review “What we offer” on


Job Location(s): US - NY - Troy

Want to learn more about our culture & opportunities? Check out and be sure to follow us on InstagramLinkedIn, and TikTok.

Apply now »