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Agency Contract Mgmt Representative

4514

We are Farmers!

Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world.

 

Training hours for this role are M-F: 8a-430p EST.

 

After training, hours for this role could start as early as 8am EST and could end as late as 6pm EST

Job Summary

  • Processes requests of basic to intermediate complexity for contracting, product authority and appointments for agents.
  • Ensures compliance with department and company procedures, standards and applicable regulations.
  • Handles inbound customer calls as needed to support department service levels.

Essential Job Functions

  • Monitors and manages personal workload.
  • Prioritizes, analyzes, clarifies, and processes requests of basic to intermediate complexity from internal and external customers related to agent contracts, commission schedules, licenses, appointments, product authority and system access.
  • Demonstrates an understanding of the customer's needs and ensures they are met.
  • Handles inbound customer calls for support related to agent contracts, commission schedules, licenses, appointments, product authority and system access as needed to support department service levels.
  • Ensures compliance with department and company procedures, standards and applicable regulations.
  • Follows up as needed with the appropriate person(s) to gather missing information, resolves problem and complete requests within department service and quality standards.
  • Advises customers via the appropriate media when requests have been completed. Updates processing systems and other tools to reflect work activity and communication with customers.
  • Supports system testing for transactions of basic to intermediate complexity as assigned. Performs other duties as assigned.

Education Requirements

High school diploma or equivalent required.

Experience Requirements

Minimum one-year service related experience required

Special Skill Requirement

Basic proficiency in Microsoft Office programs (Excel, Word, PowerPoint), keyboard usage and navigating web-based programs required

Job Location(s): US - RI - Warwick, US - IL - Freeport, US - MI - Caledonia KM1, US - OH - Indpdc-OakTree

Want to learn more about our culture & opportunities? Check out farmers.com/careers and be sure to follow us on Instagram and LinkedIn!

Farmers is an equal opportunity employer, committed to the strength of a diverse workforce. ]]>


Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island

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