Share this Job

Director of Broker Dealer Operations



We are Farmers!


You may know us from our 'We believe in Smart' advertisements; "We know a thing or two, because we've seen a thing or two."


Did you know we are a certified Great Place to Work? 


Join a team of diverse professionals at Farmers and apply your learned knowledge to opportunities at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world. Visit our website and follow our social accounts to learn about more our opportunities and company culture!







What you'll do...

Responsible for all B/D operational processes from opening of new accounts to account maintenance and servicing. Provides necessary oversight and ensures that operational processes adhere to the relevant regulatory requirements. The role is responsible for understanding agents/customers needs and continually improving operational processes to improve the agents and customers experience. The position is responsible for providing support for all transformational changes including project planning and delivery, ongoing process improvement. Implement process improvement plans and procedures. Set comprehensive goals for performance and growth for the team. Oversee daily operations of the company. Lead employees to encourage maximum performance and dedication. Evaluate and improve process performance by analyzing and interpreting data and metrics. Assist other executives in special and strategic projects. Directs the back office trade review and transaction processing of all customer accounts. Oversees the operations function to ensure that FINRA rules are observed by the field.


Here's what you'll accomplish in this role...

Drive solid day to day operational changes that will result in efficiencies, enhance agents and customers experience. Reduce error rate, back and forth with agents and enhancing data quality. Lead, manage and supervise people and team providing transactional review and operational support. Spend time in developing and coaching team Liaison with CCO and Technology / PMO Lead to drive cross-functional transformational projects that will result in efficiencies, improve customers and agents experience and enhance controls. Ensure the service levels are met or exceeded on a daily basis. Reviews key metrics and make necessary changes to continue to improve service level standards. Consistently looking to drive costs from the organization while maintaining the highest levels of satisfaction for agents and customers and employees.


What you need.....

Bachelor's degree required in business, finance, or related field. Must have or obtain FINRA Series 6,26,63. Lean or Six Sigma certified preferred.


You'll thrive in this role if you have...

Minimum five years of experience in a broker dealer back office management or equivalent required. Minimum three years of experience in a people leader role and the ability to manage people who are in different locations required.





Job Location(s): US - CA - Westlake Village, US - CA - Los Angeles, US - CA - Ventura, US - CA - Woodland Hills



Farmers is an equal opportunity employer, committed to the strength of a diverse workforce. ]]>

Nearest Major Market: Ventura
Nearest Secondary Market: Oxnard