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People Leader - Middleware Operations Support


We are Farmers!

Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world.

Job Summary

•    Lead and coordinate Middleware Production Operations activities with a team of Subject Matter Experts and Contractors.
•    Responsible for managing all Middleware Realtime (MuleSoft) and Batch (Sterling Integrator) functionalities.
•    Enable Production by driving the continuous improvement, operational excellence, and performance driven culture.
•    Plans, organizes, directs, and controls operations.
•    Provides leadership that facilitates high-performing team attitude. 

Essential Job Functions

•    Responsible for the success of Subject Matter Experts by continuous coaching and feedback.
•    Oversee and ensure the success of all application operations activities (Incidents, Defects, Availability monitoring, Performance monitoring, Batch monitoring, Problem Management, Production changes & DR activities)
•    Work with development partners, architects and infrastructure engineers to derive continuous improvements within Middleware operations
•    Plan and optimize resource needs for current and future engagements within Middleware Operations.
•    Keep senior leadership and other key stakeholders updated on key Production activities and issues.
•    Plan and Evaluate Supplier teams' deliverables
•    Work on strategy and roadmap for ongoing and future needs
•    Work on improving Farmers documentation and improving Farmers employees knowledge 
•    Derive continuous process improvements

Physical Actions

Physical Environment

Education Requirements

High school diploma or equivalent required. Bachelor’s degree preferred or equivalent, relevant experience.

Experience Requirements

3-5 years' experience working in a managerial role required. 
3-5 years' experience in a leadership role preferred. 

Special Skill Requirement

Production Operations experience is highly preferred
Middleware Operations experience is preferred. 

Job Location(s): US - CA - WoodlndHll-Wrnr, US - CA - LA-4680Wilshire, US - CA - Remote, US - MI - Caledonia KM1, US - OH - Indpdc-OakTree, US - OK - OklaCty-23rd St, US - TX - Austin-LngVista

Want to learn more about our culture & opportunities? Check out farmers.com/careers and be sure to follow us on Instagram and LinkedIn!

Nearest Major Market: Los Angeles

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