Farmers Insurance Careers

Commercial Casualty Claims Representative. - Phoenix, AZ

Phoenix, Arizona

Job Description

Requisition ID: 18000855
We are Farmers! 

Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world. Start your career at Farmers today! 

Job Summary 

Investigates, determines liability, confirms coverage, establishes damages, and negotiates settlement of claims. Will also be required to maintain an active adjusters license in states where required. 

Essential Job Functions 
  • Conducts investigation on assigned cases including complex coverage issues determines liability, identifies subrogation rights, establishes damages, prepares cases for arbitration, reports status, attends settlement conferences as directed, and negotiates settlement (has authority to make payment of assigned claims within prescribed limits).
  • Adjusts all types of claims including bodily injury, property damage, multiple line coverage, property, workers' compensation, and no fault (Colorado and Michigan).
  • Inspects damaged property, and determines claim related damage.
  • Estimates the cost of repair or replacement of damaged or stolen property.
  • Determines and reports on subrogation potential.
  • Initiates the sale of personal property, and miscellaneous salvage items.
  • Reports theft, fraud and arson losses as required to state and industry agencies.
  • Assists and trains agents under the Agency Claims Training Program.
  • Assists in training or less experienced Commercial Claims Representatives.
  • Performs most duties on an individual basis, and work has a direct bearing on Management results.
  • Represents the Company from a public relations standpoint and must conduct oneself as a member of Management at all times.
  • Contacts are a major part of activity and include policyholders, claimants, agents, witnesses, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, attorneys, expert witnesses, members of the medical profession and all other persons incident to the investigation and processing of claims.
  • Analyzes detailed coverage issues and is responsible for complex investigation on litigated and unlitigated cases; reads and understands plaintiff complaints and petitions, insurance contracts and indemnity agreements.
  • Responsible for high dollar exposure in both indemnity and expense.
  • Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals.
  • Performs other functions as assigned. 
Physical Actions 

Bending Pulling Sorting Carrying up to 20 lbs. Pushing, Speaking (English), Climbing Reaching, Standing, Key entering, Reading (English), Walking, Kneeling, Seeing, Writing (English). 

Physical Environment 

 Required job duties are normally performed in a climate-controlled office environment, but with exposure to some or all of the following environments when in the field: uncontrolled outside environmental conditions, excessive noise levels, chemicals such as Chemical/Biological conditions, moving mechanical parts, and areas considered dangerous conditions, which could affect the respiratory system or skin such as: fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation. 

Education Requirements 
  • Four-year college degree required. 
Experience Requirements 
  • External candidates should also have a minimum of one year of prior claims or two years of related industry experience. 
  • Experience with bodily injury claims
  • Successful demonstration/completion of the Senior Claims Representative prerequisites, proficiencies, and exams, as required based on unit assignment.

 * Candidate qualifications may be reviewed against the requirements for the associated levels of this position's core function.* 

Special Skill Requirement 
  • Excellent communication skills both written and oral
  • Proficiency in MS Word, Excel and Outlook
  • Good negotiation skills
  • Valid Driver’s License

Farmers is an equal opportunity employer, committed to the strength of a diverse workforce. 

Schedule: Full-time

Job Posting: 12/04/2018