Farmers Insurance Careers

Customer Service Associate

Caledonia, Michigan; Grand Rapids, Michigan
Claims


Job Description

Requisition ID: 180008X2
  
We are Farmers! 
  
Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world. Start your career at Farmers today! 
  
Job Summary 
  
The Customer Service Associate position operates in a claims contact center assisting customers needing to file an insurance claim. Interactions with customers include initiating and explaining the claims process, providing status on existing claims, and providing other services to the customers as needed. 
  
Essential Job Functions 
  
Responds to inbound telephone inquiries in a Claims Contact Center. Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties. Provide customers with an explanation of the claim process. May authorize services such as road side assistance and rental cars. Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims. Ensures all customer interactions are clearly and accurately documented in the claim file. Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.  
  
Physical Actions 
  
Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift. 
  
Physical Environment 
  
This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.  
  
Education Requirements 
  
High school diploma or equivalent. 
  
Experience Requirements 
  
Customer Service Experience preferred. 
  
Special Skill Requirement 
  
Strong verbal communication and listening skills Proficient in English written and verbal communication skills Assumes personal responsibility for actions Possesses flexibility to work in a fast paced, dynamic environment Possesses strong technical aptitude including the ability to master multiple windows simultaneously.  
  
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce. 
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Schedule: Full-time

Job Posting: 11/14/2018

Other Locations: United States, Michigan, Grand Rapids