Farmers Insurance Careers

Director – Agent Experience

Woodland Hills, California
Strategic Management & Administration

Job Description

Requisition ID: 18000954
We are Farmers! 
Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world. Start your career at Farmers today! 
Job Summary 
  • Develops, prioritizes and executes direction and goals of a business unit in order to support the operational functions and the organization in improving and maximizing results and key business drivers.
  • Responsible for driving change and performance by identifying and leading efforts to improve operational processes, policies and systems in support of the organization’s mission. 
Essential Job Functions 
  • Leads and directs multi-site, multi-functional complex projects and issues.
  • Optimizes allocation of resources and implements procedures / directs projects driving change and ensuring consistency across the function and organization.
  • Designs, executes and negotiates/gains support for projects and ideas maximizing results, efficiency, effectiveness and customer service.
  • Identifies opportunities and risks associated with changes in internal and external environment by developing and implementing short term and long term operational plans.
  • Determines which emerging issues are relevant to the organization and its future needs.
  • Ensure short and long term strategies, programs and processes are realized.
  • Develops and leads high performance teams and is accountable for team's results.  
Education Requirements 
Four-year college degree. Master’s Degree and/or industry certification 
Experience Requirements 
  • Eight years of managerial or project management experience with at least ten years of business experience. 
Special Skill Requirement 
  • Guidewire Experience is a plus
  • Agent experience on the new Guidewire PolicyCenter platform – creating a long term strategy and operational plans that deliver a best in class agent experience that is aligned with the Farmers goals of profitable growth, cross sell and smart customer experience. 
  • Create an agent segmentation model based on how they use our policy processing systems to govern project prioritization, training and change management activities.
  • Develop a vision for each of the agent journeys on Guidewire PolicyCenter and execute short and long term plans to deliver them
  • Partner with key stakeholders across Farmers to develop the agent experience strategy on Guidewire PolicyCenter – distribution, marketing, product, UW, customer experience, IT.  This person has to have strong communications and influencing skills
  • Lead agent facing test and learn initiatives for the Guidewire PolicyCenter
  • PC skills including word processing, spreadsheet, presentation and desktop publishing applications
  • Strong analytical skills and interpersonal and conflict resolution skills  
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce. 

Schedule: Full-time

Job Posting: 11/05/2018