Farmers Insurance Careers

Application Support Analyst II

Woodland Hills, California
Sales & Distribution


Job Description

Requisition ID: 180009I9
  
We are Farmers! 
  
Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world. Start your career at Farmers today! 
  
Job Summary 
  
Administers, analyzes, and prioritizes systems issues and negotiates a course of action for resolution. Supports work flow and solutions; trouble shoots user errors and supports reporting capabilities. Utilizes system monitoring utilities to monitor system availability. Extracts and compiles data system monitoring data to create availability scorecards and reports. 
  
Essential Job Functions 
  
Key Tasks For Level I : Perform research, systems analysis and design and makes recommendations to management. Act as a liaison between IT, users and vendors in development and maintenance of systems. Identify, prioritize and report system problems, changes and enhancements to proper support locations and ensure that follow up is performed. Perform business analysis and interview clients to determine business needs and project scope. Provide onsite training and support development of training documentation. Negotiate, and implement business objectives. Review data from system monitoring utilities to prepare detailed reports on system availability. Maintain and administer system monitoring utilities. Key Tasks for Level II – In addition to the tasks mentioned above, be able to run small infrastructure projects with minimal supervision. Independently, run technical calls and report to senior management  
  
Physical Actions 
  
Physical Environment 
  
Education Requirements 
  
Bachelors degree or specific relevant technical experience or certifications. ITIL Foundation certification required. 
  
Experience Requirements 
  
Five years of relevant technical experience in a support role. Plus 1 year as a Level 1 support Analyst preferred.

Special Skill Requirement 
 
  • Responsible for supporting user inquiries & corporate goals for the One Sales Team, as it relates to Salesforce & other systems used by the field.
  • Collaborate with cross functional teams including PMG, IT, users, etc., to maximize value of the Salesforce EA platform & other systems used by the field, with a focus on driving sales growth.
  • Participates in elaboration sessions for new features to ensure user stories are aligned with One Sales Team objectives.
  • Able to communicate concisely and effectively with other support staff. Able to target communications containing complex content to a variety of audiences. Strong working knowledge of Microsoft Excel. 
  
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce. 
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Schedule: Full-time

Job Posting: 12/11/2018