Farmers Insurance Careers

Digital Customer Experience Intern (Trainee)

Caledonia, Michigan
Customer Service

Job Description

Requisition ID: 180009WK
We are looking for a diverse group of curious, passionate, and hard-working students to join our summer internship program for 2019!
We are Farmers!
Farmers Insurance is proudly certified as a Great Place to Work and listed in Forbes’ Best Employers for New Grads in 2018.  At Farmers Insurance, our employees set the tone, drive our strategy, dream of the future, and create world class customer experiences.  Our employees help make Farmers one of the largest insurers of vehicles, homes and small businesses in the United States.
What you’ll get to do as an intern
This is an opportunity to work alongside accomplished Insurance professionals and gain valuable skills for your future.  You will learn how we use innovation and technology to drive our business forward.  Through project work, job shadowing, hands on work experience, and exposure to Farmers leadership teams you will expand your knowledge and experience.
What we’re looking for
  • 10 to 12 week summer internship, 40-hour work week
  • Rising seniors working toward Bachelors (BS/BA) degree  
  • Excellent verbal and written communication skills
  • Self-motivated individuals with attention to detail and effective time-management skills
  • Eligible to work in the United States
Internship Summary
As an intern for the Digital Customer Experience department, you will gain experience in user experience research. You will be responsible for coordinating all aspects of user experience research with our agents and employees. This includes recruiting agents for studies, scheduling agents and setting up GoToMeeting sessions, conducting agent interviews, and analyzing research results.
  • State-of-the-art facility with cafeteria, fitness center and walking trails nearby
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.

Schedule: Full-time

Job Posting: 12/03/2018