Farmers Insurance Careers
NDC Electronic Document Processor
Oklahoma City, Oklahoma
Requisition ID: 18000AG0
We are Farmers!
Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world. Start your career at Farmers today!
NDC Electronic Document Processors review claim related electronic documents and are responsible for quickly and accurately dispositioning each document. Evaluates document quality and requests rescans as necessary. Follows established processes and/or utilizes best judgment to determine appropriate document type, related claim(s), specialized document handling instructions, such as document splitting or envelope inclusion. May work a schedule outside of traditional business hours.
Training will be 6 weeks long, 8:30 to 5:00, M-F. After class has completed, available shift times will vary (department hours start at 5am-8pm M-F) and should be able to offer during the recruiting process. Potential for overtime after training is likely and mandatory.
Essential Job Functions
Reviews document image to ensure appropriate image quality/all pages scanned correctly and requests rescan of document when necessary. Reorients and reorders document pages as needed. Ensures that copies of envelopes are included with documents when needed for regulatory compliance. Uses established guidelines and/or judgment to determine appropriate document type and necessary indexing fields. Splits original document into multiple child documents as needed to facilitate downstream claim processes. Determines correct Company, Line of Business, Claim System and claim(s) to file the document against. Identifies document exceptions and routes to 1 of the 15 exception handling queue based on established business rules. Maintains knowledgebase through reviewing published reference materials, attending refresher training, reviewing training tips and applying coaching feedback from designated mentor, Performance Coach and/or Supervisor/Manager. Performs other duties as assigned.
High school degree or equivalent required
Data entry experience preferred 1 year of general work experience preferred
Special Skill Requirement
Strong keyboarding and 10 key skills Basic verbal and written communication skills Strong attention to detail and critical thinking/analytical skills; ability to make quick, accurate decisions
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.
Full-time Job Posting: