Application Subject Matter Expert II

Job Description

  

*Please note this is a production support environment and flexibility will be essential for the job.  The team is a 24 hour operating department for our Marketing applications*  

 
We are Farmers! 
  

Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world. Start your career at Farmers today! 

  
Job Summary 
  
  • Provides expertise in the design and functionality of business applications.
  • Understands customers’ business processes and products and how best they can be supported by the application systems.
  • Reviews and validates the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements.
  • Performs quality review checks on project deliverables.
  • Validates suppliers’ estimates.
  • Performs impact analysis of application changes across various components, holding an end-to-end view of the system
  • Estimates Rough Order of Magnitude for the level of effort/cost of new application functionality
  • Specifies / recommends integration and parallel testing criteria.
  • Supports the implementation activities, troubleshooting system environmental issues, as required. 
  
Essential Job Functions 
  
  • Understands customers’ processes and products and how they fit within the goals of the business unit
  • Reviews and validates the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements
  • Validates suppliers estimates
  • Estimates Rough Order of Magnitude for the level of effort/cost of new application functionality
  • Performs quality review checks on project deliverables
  • Acts as liaison between Business and IT, as assigned Supports users in building Business Case, including cost / benefit analysis, risk assessment, project scope, and development of a high level plan
  • Supports the implementation activities, troubleshooting system environmental issues, training as required
  • Performs impact analysis of application changes across various components, holding an end-to-end view of the system Specifies / Recommends Integration and Parallel testing criteria 
  
Physical Actions 
  
Physical Environment 
  
Education Requirements 
  
  • Bachelor’s degree or equivalent or specific relevant experience 
  
Experience Requirements 
  
  • 3 years of experience in application development / testing or business / system analysis role
    • Or 2 year as an Application SME Level I (for internal employees.)
  
Special Skill Requirement 
  
  • May require occasional traveling and working long hours.
  • Excellent written and oral communication skills.
  • Understands routine business conversations and letters and is able to communicate with few errors. 
  • Capable of composing reports and technical explanations.
  • Able to participate in and facilitate discussions with complex content.
  • Composes reports with almost no grammatical errors and can communicate proficiently. 
  • Knowledge of the following tools: App Dynamics, tealeaf and Splunk
  • Knowledge of Salesforce & Heroku
  • Excellent analytical and communication skills
  • Production Support experience a plus.
  

Farmers is an equal opportunity employer, committed to the strength of a diverse workforce. 


Schedule: Full-time

Job Posting: 01/30/2019