Farmers Insurance Careers

Bristol West Subrogation Representative - Lake Mary, FL

Lake Mary, Florida

Job Description

Requisition ID: 1900015Q

Bristol West Subrogation Representative – Lake Mary, FL

Bristol West is looking for our next generation of leaders!  If you’re looking for a company that offers stability, growth potential and a strong emphasis on values of integrity, respect, customer centricity, team work, achievement, curiosity and action; then apply today to find out how you can become a dynamic part of our team!


Bristol West is part of the Farmers Group of Insurance Companies, which is the country's third-largest insurer of both private personal lines passenger automobile and homeowner’s insurance. Together we operate primarily in 41 states across the country through the efforts of approximately 20,000 employees who are responsible for servicing more than 15 million customers.


At Bristol West, we invest in our employees through training and development to help them reach their career goals and personal aspirations.  The Bristol West Claims organization is focused on exceptional claims handling and our professional claims representatives are results-driven, curious, analytical, customer service focused individuals who have a sincere interest in helping our customers. 


We are looking for individuals who have a strong desire to build a rewarding long-term career with us.

Job Summary:

A Bristol West Subrogation representative will investigate, file and respond to arbitration demands for both first and third party, investigate liability, confirm subrogation potential, establish fair recoveries and negotiate settlement of subrogation claims.

Essential Job Functions:

Daily maintenance of electronic claims system diary and email. The electronic claims systems have diaries for each file in inventory which include actions such as incoming correspondence and documents to review; incoming phone calls; follow-up activities to be completed or deadlines to meet. The diaries serve as a daily to-do list for the claims.


Basic negotiations and negligence discussions with adverse carriers or attorneys. #Basic# connotes limited financial and negotiation authority on claims of minor complexity. Able to evaluate recovery potential on simple loss types and determine quickest method of recovery.

Conformance to national, state, and local insurance regulations


Consultation with supervisor, trainer and/or peer mentor regarding negligence evaluations, file strategies, negotiations or other trainings as needed

Performs other duties as assigned.
Physical Actions:

Bending, Pulling, Sorting and Carrying up to 20 lbs. Pushing, Speaking (English), Climbing, Reaching, Standing, Key entering, Reading (English), Walking, Kneeling, Seeing and Writing (English).

Physical Environment:

Required job duties are normally performed in a climate-controlled office environment. 

Education Requirements:
Four-year College Degree preferred. 

Computer literate, valid driver's license, bondable

Required to maintain an active adjusters license in states where required


Experience Requirements: 

Prior insurance or related experience preferred.

Special Skill Requirements:

Strong customer service and negotiation skills.

Exceptional communication skills (both verbal and written)

Strong attention to detail, time management and decision making skills.

Must be comfortable working in a fast paced, high volume environment.

Ability to multi-task and manage relationships with both internal and external customers.



Accountability, adaptability, curiosity, drive and initiative

*We offer a competitive Total Rewards benefit program along with 401K and a retirement plan.

Bristol West is an equal opportunity employer, committed to the strength of a diverse workforce  

Schedule: Full-time

Job Posting: 02/13/2019