Farmers Insurance Careers

NDC Electronic Document Processor

Oklahoma City, Oklahoma

Job Description

Requisition ID: 1900023O
We are Farmers! 
Start Date is April 15, 2019
Required Paid Training Dates: 04/15 - 05/24 Mon - Fri 8:30 AM - 5:00 PM
Must be able to work a scheduled shift: Monday - Friday, various shifts available with some mandatory overtime
10% Shift Differential Pay - For working a shift after 12:00-Noon
Must have strong computer navigation and 10-key skills
Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world. Start your career at Farmers today! 
Job Summary 
NDC Electronic Document Processors review claim related electronic documents and are responsible for quickly and accurately dispositioning each document. Evaluates document quality and requests rescans as necessary. Follows established processes and/or utilizes best judgment to determine appropriate document type, related claim(s), specialized document handling instructions, such as document splitting or envelope inclusion. May work a schedule outside of traditional business hours.  
Essential Job Functions 
Reviews document image to ensure appropriate image quality/all pages scanned correctly and requests rescan of document when necessary. Reorients and reorders document pages as needed. Ensures that copies of envelopes are included with documents when needed for regulatory compliance. Uses established guidelines and/or judgment to determine appropriate document type and necessary indexing fields. Splits original document into multiple child documents as needed to facilitate downstream claim processes. Determines correct Company, Line of Business, Claim System and claim(s) to file the document against. Identifies document exceptions and routes to 1 of the 15 exception handling queue based on established business rules. Maintains knowledgebase through reviewing published reference materials, attending refresher training, reviewing training tips and applying coaching feedback from designated mentor, Performance Coach and/or Supervisor/Manager. Performs other duties as assigned.  
Physical Actions 
Physical Environment 
Education Requirements 
High School diploma or equivalent required. 
Experience Requirements 
Data entry experience preferred 1 year of general work experience preferred 
Special Skill Requirement 
Strong keyboarding and 10 key skills Basic verbal and written communication skills Strong attention to detail and critical thinking/analytical skills; ability to make quick, accurate decisions  
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce. 

Schedule: Full-time

Job Posting: 03/15/2019