NDC Mailing & Shipping Processor I

Job Description

  
We are Farmers! 
  
Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world. Start your career at Farmers today! 
  
Job Summary 
  
NDC Mailing <(>&<)> Shipping Processors are responsible for processing all incoming <(>&<)> outgoing expedited Fedex, UPS and US Postal Service letters and packages. This includes data entry into shipping <(>&<)> tracking systems, matching and preparing required state specific documents and checks for daily mailings. Reports daily shipment data to customers and is liaison to facility employees on most efficient shipping methods. Sets up shipments of equipment between field offices. Provides assistance for Incoming Document Processing and document retention. May work a schedule outside of traditional business hours. Will be required to work in uncontrolled climate conditions.  
  
Essential Job Functions 
  
Researches shipping addresses utilizing different databases such as HEART and USPS.com to ensure correct addressing is used to prevent delays. Operates and maintains high speed print equipment used for mail processing. Determines mailing classification type and mailing vendor for processing of outbound OKC/KC shipments for the Total Loss COE and Foremost Specialty Line of Business. Processes overnight shipments for the Total Loss COE. Processes outbound expedited shipments for Large Loss Property claims using in-house mail <(>&<)> shipping systems. Ensures any special documentation is included in outgoing shipments, including state-specific forms/documents, power of attorney documentation, and any applicable checks. Voids <(>&<)> records shipments as needed. Stores all paper documents mailed to the NDC on a carousel ensuring each document is tracked to a specific location and can be retrieved at any time. Retrieves original documents by request. Maintains records for chain of custody purposes to ensure customer data is kept confidential using certified destruction process. Works directly with destruction vendor to maintain proper inventory of destruction bins, seals and tickets. Sorts incoming Total Loss packages received by Fed Ex, UPS, and USPS by type, department name, claim representative name and enters data into tracking system. Opens and preps documents into batches using established separation rules and delivers to Imaging. Separates completed scanned batches and places documents back into original Fed Ex envelope and delivered to in-house Total Loss customer. Assists the Mailing <(>&<)> Shipping Processor II to complete daily overnight shipping and receiving reports. Answers and helps with routine mailing and shipping questions from all employees, supervisors, and managers. Researches and records reason for all return packages and reports back to Leadership. Provides assistance to Inbound Mail Processors and Imaging Technicians in times of high volume in those areas. Performs other duties as required.  
  
Physical Actions 
  
Must be able to lift 30 pounds unassisted, up to 50 pounds with assistance. 
  
Physical Environment 
  
Education Requirements 
  
High School diploma or equivalent required. 
  
Experience Requirements 
  
1 year NDC mail processing or general mailroom experience required 
  
Special Skill Requirement 
  
Strong verbal <(>&<)> written communication skills Very good understanding of mail classifications, shipping processes and software with Fedex, UPS, DHL <(>&<)> the US Postal Service. Working knowledge of Claims processing systems preferred. Basic PC skills with a strong understanding of Microsoft Excel spreadsheets.  
  
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce. 
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Schedule: Full-time

Job Posting: 04/03/2019