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This position will be on the Personal Lines Product Innovation and Integration Team supporting the research, development, and go-to-market for innovative products for the Home line of business with a specific focus on Smart Home technology. This position will conduct research and development activities regarding new personal lines insurance programs and coordinate their introduction with other departments. This position will focus on Customer Experience, User Experience, and product design to drive increased engagement with personal lines innovation offerings
Essential Job Functions
Conducts research involving the development of new personal lines insurance products or programs that are to be underwritten by the company.
Coordinates with Underwriting, Actuarial, Claims, Customer Experience and Marketing to develop recommendations on new personal lines insurance products.
Originates and suggests appropriate areas for research and develops proposals and presentations for Senior Management review for changes to our existing product line.
Takes ownership of Customer Experience related to home innovations, working on closed loop feedback from customer surveys for connected home
Writes requirements for new features and programs, collaborating closely with stakeholders across the organization.
Works with third party vendors throughout the product lifecycle including QA for releases.
Assists the Sales/Agencies Departments in the development and preparation of materials interpreting or explaining newly created personal lines insurance products.
Performs other functions as assigned.
Besides some sedentary work, job duties require some or all of the following physical activities: Carrying up to 20 pounds Seeing Driving Speaking Hearing Standing Lifting up to 20 pounds Travelling Reaching Walking
Required job duties are normally performed in a climate-controlled office environment, with occasional exposure to uncontrolled outside environmental conditions.
Bachelor’s degree preferred.
5 years of experience analyzing and designing products
Foundational understanding of smart home, technology, and digital
Working knowledge and familiarity with Excel
Passion for customer experience
Strong organization and project management skills
Insurance Experience, a plus
Special Skill Requirement
Proficient PC Skills, including Word Processing. Excellent written and oral communication skills.
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce. ]]>
Job Posting: 04/16/2019