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A Bristol West Customer Service Associate operates in an inbound call center assisting customers needing to file an insurance claim. Interactions with customers include initiating the claims process by obtaining initial loss information, handling general inquiries, and customer complaints which arise during claims handling process.
Hours: First two weeks during training Monday - Friday 8am-5pm
Hours after training: Monday - Friday 10:30am - 7pm
Essential Job Functions
Obtains initial loss reports from agents, insureds, and all other applicable third parties and accurately enters information into the applicable claims system. Timely and accurate completion of customer inquiries on new losses and status inquiries. Successfully completes warm transfer of reporting party and sends text updates where applicable. Responds to telephone inquiries regarding status of claims assigned. Performs other duties as assigned. Ensures all customer communication and contact is accurately and efficiently documented. Reviews coverages and makes claim assignments to the appropriate claim representative for handling.
Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.
This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.
High school diploma or equivalent required. Bachelor's degree preferred.
One year customer service experience preferred.
Special Skill Requirement
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce. ]]>
Job Posting: 05/16/2019