Credit Union Training Compliance and Research Specialist

Job Description

This position works virtually 50% and at the Burbank/South Bay offices 50%.

We are Farmers!
Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world. Start your career at Farmers today!

Job Summary
The Trainer role is to enhance the competencies of individual employees by designing and conducting training programs that will boost employees workplace performance in alliance with the Credit Union's core values.  Responsible for design, development, delivery and evaluation of effective learning solutions, combining classroom instruction and online training. Ensure the most effective technology and learning strategies are used to meet program objectives.

Essential Job Functions
  • Tracks the progress of employees through evaluations, tests, observations and feedback from supervisors. Evaluates the effectiveness of the current training, making adjustments as necessary to program content.
  • Assists department managers and subject matter experts in developing and providing training as needed.
  • Maintains a comprehensive understanding of the features and benefits of all Credit Union products and services.
  • Conducts soft skill or technical training for applicable Credit Union employees as needed. Heavy emphasis on DNA procedures, new accounts and loan processing systems. Training may be in group settings, one-on-one or via WebEx.
  • Ensures compliance with all Credit Union member service standards.
  • Assists with developing/customizing e-learning courses in the automated learning management system.
  • Conducts new hire onboarding which includes:  greeting new hires, providing training, and touring the Credit Unions facilities.
  • Participates in learning new systems, processes, policies, and regulations. Creates and keeps training materials and handouts updated as needed.
  • Establishes and maintains good working relationships with Credit Union staff, management, and outside vendors.
  • Performs other job related duties as assigned.
  • Up to 50% travel to branches in various states.
  • Must demonstrate creativity, resourcefulness, enthusiasm, and service orientation.
  • Must demonstrate professionalism and the ability to work independently.
Education Requirements
High school diploma or equivalent required. Bachelor's degree preferred; equivalent experience also valued.

Experience Requirements
  • Highly proficient with MS Office suite.
  • Impeccable communication skills, both written and verbal.
  • Highly professional, responsible, engaging and effective.
  • Exceptionally organized, with ability to organize others.
  • Strong member service orientation.
  • Three years' experience in a financial institution. 
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce. 

Schedule: Full-time

Job Posting: 06/06/2019

Other Locations: United States, California, Burbank