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Communicates with internal and external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts. Utilizes competencies and skills to provide a positive customer experience.
Essential Job Functions
Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers. Reviews problems and communicates with appropriate personnel to obtain information when necessary. Responds to customer inquiries through appropriate mediums. Attains performance level standards as outlined in performance objectives. Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge. Stays current with relevant product(s). Understands and strives to support organization's overall strategy. Models Farmers core values. Performs other duties as assigned.
Business Results - meets individual performance, metrics and goals.
Innovation - identifies and suggests innovative process changes to support business practices.
Communication - above average written and verbal communication skills.
Job Knowledge - intermediate billing, underwriting guidelines and policy processing. Team Work - accepts feedback when offered to reach full potential and works well with others in addition to incorporating best practices from others.
Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing.
Required job duties are normally performed in a climate-controlled office environment
High school diploma or equivalent required. Bachelor's degree preferred.
Active P&C license preferred. If no current license, we will provide training to take the license exam.
1-2 years prior customer service experience preferred.
Experience working in an insurance environment is a plus.
Special Skill Requirement
Experience with MS Office is a plus
Critical Thinking skills
Conflict resolution skills
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.
Job Posting: 06/21/2019