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Supervises assigned personnel to assure life insurance applications are evaluated within established management guidelines; assures profitability maintains financial soundness, and meets quality and service objectives, ensures exceptional customer service is provided to our agents and policyholders; assumes the duties of the Life Underwriting Manager when called upon and provides backup for other Life Underwriting for other Life Underwriting Supervisors when they are not available.
Essential Job Functions
Manages the risk selection process by providing leadership and direction to the underwriting staff that encourages independent and creative thinking; develops decision making/negotiation skills and promotes flexibility in handling complex transactions that require exception processing. Reviews and exercises approval of risks within their designated authority level and refers risks above authority level to the Underwriting Manager and Chief Underwriter with recommendations for approval or decline; reviews and cosigns claims cases that fall within contestability period. Manages the quantity and quality of work performed within the Underwriting Department to ensure processing standards and performance objectives are met; focuses on accurate, timely and service-oriented underwriting for new business and inforce cases. Promotes professional working relations between other Life Office , departments, vendors, reinsurance companies, agency force and home office. Maintains superior customer experience and promotes business growth by meeting with individual agents; builds relationships with various agency segments along with developing agency-specific plans with marketing to increase their field underwriting experience with the goal of increasing profitable life production; participates in life sales clinics, seminars, and career schools. Creates strategies to optimize efficient utilization of resources by managing operating costs and understanding the economic impact of decisions made; reviews work processes and procedures with Underwriting Administration and Medical departments in order to implement efficiencies. Formulates and approves responses to customer and agency complaints to assure their resolution and to prevent similar complaints in the future. Identifies and forwards computer system problems to the appropriate department for resolution. Conducts performance reviews, including quarterly audits; establishes underwriting authority levels coupled with related work profiles; takes leadership role in staff development by coaching, mentoring, and appraisal of job results; influences the corporate culture by recruiting and hiring results-driven individuals. Works with other departments to help with development and implementation of new products and processes. Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals. Performs other duties as assigned.
Required job duties are essentially sedentary work consisting of occasional walking, standing and lifting and/or carrying 10-lbs. maximum and seeing.
Required job duties are normally performed in a climate-controlled office environment.
Four-year college degree and attainment of, or actively pursuing, CLU, FLMI or FALU.
Five years with FIG, including three years in underwriting.
Special Skill Requirement
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce. ]]>
Job Posting: 07/12/2019
Other Locations: United States, Washington, Bellevue