Med/PIP Specialist I - Arlington, TX

Job Description

We are Farmers! 
Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world. Start your career at Farmers today! 
Job Summary 
Proactively processes Med Pay and/or Personal Injury Protection (PIP) claims while delivering superior customer service. Confirms coverage and eligibility. Investigates and establishes damages. Negotiates and/or pays assigned claims. Communicates and collaborates, either in an owner or specialist role, with claim owners and other specialists to facilitate claim resolution. 
Essential Job Functions 
  • Customer Relationship 
    • Makes timely contact with customer 
    • Explains claims process and policy benefits to customer  
    • Confirms facts of loss 
    • Establishes expectations (future contact timing, method of contact, etc.) 
  • Investigation   
    • Determines policy coverage  and eligibility applicability 
    • Identifies and handles policy or coverage issues  
    • Secures supporting documents such as, medical records, bills, and wage loss verification 
    • Identifies subrogation opportunities and refers claim to Subrogation department to follow-up 
    • Obtain additional information from all parties as needed to confirm proximate cause of loss and mechanism of injury  
    • Recognizes potential fraudulent claims and escalates to supervisor for review 
    • Communicates with underwriting on policy issues 
  • Evaluation 
    • Reviews and analyzes medical bills, records, wage loss documentation, and other information  
    • Reviews all investigation materials for causal relationship between the claim incident and the injuries reported 
    • Utilizes available resources and tools to ensure accuracy of evaluation of medical treatment. 
    • Assesses owed benefits  
    • Reviews claims with complex investigation questions or issues with supervisor 
  • Claim Resolution 
    • Identifies need for medical intervention, such as an Independent Medical Exam or peer review, and initiates the process  
    • Recognizes and resolves disputes over covered benefits, medical bill amounts, etc. with customer or provider as appropriate 
    • Negotiates and settles claims based on the merits of the claim  
    • May assist Branch Legal Office with litigation, arbitration and mediation May handle litigated claims 
  • File Management 
    • Proactively manages claim inventory to ensure all assigned claims are handled to completion in a timely fashion, including follow-up contacts, bill payment, etc. compliant with regulatory requirements 
    • Utilizes claim system and other technologies to document file activities, strategy, and communication with customers, attorneys and medical providers  
    • Ensures that all correspondence to customers is appropriate and professional  
    • Discusses status of injuries and medical treatment plans with customers and medical providers 
    • Identifies Medicare eligibility and provides appropriate notification to customer as required  
    • Responds to customer and provider inquiries and resolves complaints promptly 
    • Backstops peers as needed  
  •  Performs other duties as assigned 
Physical Actions 
Physical Environment 
Education Requirements 
  • High School diploma or equivalent required. 
  • Bachelor's degree preferred. 
  • Completion of, or actively pursuing a major insurance designation, or actively pursuing insurance related courses. 
Experience Requirements 

  • Basic critical thinking, negotiation, analytical and time management skills. 
  • Strong customer service skills. 
  • Proficient in use of computer, internet and Microsoft Office applications (Word, Excel). 
  • General work experience with demonstrated customer service and time management skills is preferred. 
  • Maintain an active adjuster's license in states as required.  

Special Skill Requirement 
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce. 

Schedule: Full-time

Job Posting: 08/06/2019