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Directs and controls all phases of the Commercial Underwriting Team; Responsible for the growth and profitability of an assigned book of business or territory; Evaluates and manages commercial risk acceptance, improvement, rejection or modification to support designated territorial or industry goals; Identifies areas of profitable commercial growth, retention and market penetration; Ensures exceptional Customer Service is provided to our agents and policyholders; Assumes the duties of the Branch Underwriting Manager when called upon and provides back up for other Service Team Managers when they are not available.
Essential Job Functions
Manages the risk selection process by providing leadership and direction to the underwriting staff that encourages independent and creative thinking; develops decision making/negotiation skills and promotes flexibility in handling complex transactions that require exception processing. Reviews and exercises approval of risks within their designated authority level, and refers risks above authority level to the Under writing Manager, Commercial Center Manager and/or Home Office personnel with recommendations for approval, pricing and coverage to be provided. Manages the quantity and quality of work performed within the Service Team to ensure business unit processing standards and performance objectives are met; focuses on accurate, timely and service-oriented underwriting for proposals, new business, endorsements and renewals. Promotes professional working relations between other service teams, departments, home office and the agency force. Maintains superior customer experience and promotes business growth by meeting with individual agents; builds relationships with various agency segments along with developing agency-specific plans to increase their underwriting expertise with the goal of increasing profitable commercial production; participates in commercial sales clinics and commercial career schools. Monitors large losses, loss trends, and other financial reports that are reflective of performance in relation to goals; develops strategies to correct any deterioration in Combined Ratio figures. Creates strategies to optimize efficient utilization of resources by managing operating costs and understanding the economic impact of decisions made; reviews work processes and procedures in order to implement efficiencies. Formulates and approves responses to customer and agency complaints to assure their resolution and to prevent similar complaints in the future. Identifies and forwards computer system problems to the appropriate department for resolution. Conducts performance reviews, including quarterly audits; establishes underwriting authority levels coupled with related work profiles; takes leadership role in staff development efforts by coaching, mentoring, and appraisal of job results; influences the corporate culture by recruiting and hiring results-driven individuals. Other duties as assigned.
Required job duties include sedentary work as well as some or all of the following physical activities; lifting and/or carrying 40-lbs (suitcases, projectors, handouts, laptop computer, etc.), seeing, speaking, hearing, and occasional operation of a motor vehicle.
Required job duties are normally performed in a climate controlled office environment, with occasional job duties performed in company car, airplane, hotels and various physical sites dictated by travel that are not always in a climate controlled environment.
High school diploma or equivalent required. Bachelor's degree preferred in a business-related field of study, insurance industry designation achieved, or Completion of three sections from CPCU courses 500/510, 520 or 551, 552.
Five or more years commercial multi-line underwriting experience. Prior supervisory experience a plus. Consideration will be given to relevant equivalent combination of education and experience
Special Skill Requirement
Knowledge of management information and business systems (Word, Excel, PowerPoint, Access). Must be detail oriented and accurate; demonstrate organizational skills and flexibility; ability to perform general mathematical calculations; ability to work in a fast paced environment be team oriented and have a consistent commitment to excellence. Analytical thinking skills to make timely, appropriate decisions and recommendations after reviewing all relevant information. Technical expertise in commercial risk selection and pricing. Excellent verbal, written and interpersonal skills, with demonstrated presentation skills. Ability to successfully interact with the agency force to grow business while at the same time maintaining underwriting discipline. Ability to read and interpret policy contract language. Working broad-based knowledge of relevant insurance laws and statutes; the contract issue process, computer systems, competitors products and marketing practices. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all functions, physical demands and skills required of personnel so classified.
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce. ]]>
Job Posting: 08/14/2019