Customer Service Representative

Job Description

We are Farmers! 

We are looking for results-driven, customer service focused individuals to build a rewarding long-term career with us as a: Customer Service Representative!

 

At Farmers, it's more than just a job. It's a place where you can bring your true self to work each and every day.  
 
https://www.youtube.com/watch?v=V0jax0myvkg

 

Farmers offers tremendous internal growth opportunities! 

 
  
Job Summary 

  • Communicates with agents and customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts.
  • Utilizes competencies and skills to provide a positive customer experience. 

 
Essential Job Functions 
 
  • Analyze, clarify and resolve intermediate policy and account related questions from agents and customers.

  • Reviews problems and communicates with appropriate personnel to obtain information when necessary.

  • Responds to customer inquiries through appropriate mediums.

  • Attains performance level standards as outlined in performance objectives.

  • Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge.

  • Stays current with relevant product(s).

  • Understands and strives to support organization's overall strategy.

  • Models Farmers core values.

  • Performs other duties as assigned.

 

If this sounds like something you are interested in please take a few minutes to see our day in the life video.  https://www.youtube.com/watch?v=aeWGQqp-M70

 

Anticipated Start Date: October 28th, 2019

 
 
Physical Actions 
  

Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing. 

 
Physical Environment 
  

Required job duties are normally performed in a climate-controlled office environment 

  
Education Requirements 
 

High school diploma or equivalent required. Bachelor's degree preferred. 

 
Experience Requirements 
 

Proven competency performing Service Advocate essential job function and special skills or relevant experience. 

  
Special Skill Requirement
 
  • Critical Thinking

  • Advanced conflict resolution skills

  • Consistently meeting or exceeding performance measurement goals 

 
About Our Benefits
 

As a full-time Customer Service Representative, you'll be offered a comprehensive Total Rewards Package with a wide range of benefits. Some of the most popular benefits include opportunities for: Bonus based on performance, 401K company contribution of 4% and match up to 6%, 20 days of Paid Time Off (prorated based on start date), paid holidays, and medical, dental and vision plans! 

  • 401(k) company contribution
  • Bonuses based on performance 
  • Annual performance reviews for raises
  • Medical, dental, vision and life insurance
  • Paid vacation, holidays and leave programs
  • Tuition reimbursement
  • Employee assistance program
  • Flexible spending accounts
  • Business casual dress- including denim
  • Fitness and dining facilities (at most locations)
  • Volunteer opportunities
 
 

Farmers is an equal opportunity employer, committed to the strength of a diverse workforce. 

 
  

Schedule: Full-time

Job Posting: 08/29/2019