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Takes ownership of, administers and communicates benefit policies and procedures to participants of assigned benefit plans, specifically dental, vision, critical illness, hospital plan, life, disability and fidelity bond plans.
Investigates and resolves complaints and issues, including coordination with carriers for assigned benefit plans.
Serves as a subject matter expert to assigned plans and answers inquiries on benefit eligibility and plan coverage's by agents, district managers, agency staff, carriers, brokers, and third party administrators.
Demonstrates a fundamental understanding of other agent benefits program including group medical, errors omissions, and the deferred compensation plan.
Manages the administration, daily operations and procedures involved with less complex assigned plans.
Acts as a liaison between participants, carriers, vendors, brokers and third party administrators on participant claim related complaints and problems.
Researches and communicates current plan provisions, coverage questions, claims and eligibility issues, policies and practices to participants, territory offices, carriers, and third party administrator.
Maintains the day to day operations and manages mid-year enrollment process for assigned plans. Handles inquiries from incoming call center and Agent Benefits email box relating to assigned plans.
Independently addresses folio questions, resolves basic issues and makes necessary corrections such as benefit deduction and/or commission statement discrepancies.
Evaluates and recommends appropriate plan improvements and cost containment based on statistical data for assigned plans.
Continually reviews operations and procedures to develop methods for efficiency related to assigned plans.
Utilizes various agent benefit systems such as MAP, Compass and e-folio in order to administer benefits, create reports and conduct audits.
Reviews and audits folio and subsidy files for accuracy, and researches/adjusts benefit premiums as needed.
Partners with brokers and carrier representatives during annual plan renewals and quarterly claim result reviews to evaluate performance of assigned plans.
Develops communication materials for promotional events and annual enrollment for assigned plans. Performs other duties as assigned.
High school diploma or equivalent required. Bachelor's degree preferred in Business Administration, Human Resources, Labor Relations or related field. Completion of PHR certification or CEBS certification.
1-3 years HR experience with some HRIS exposure.
General knowledge of benefits administration practices required.
Knowledge and understanding of the agency force structure, including Distribution preferred.
Possesses strong technical aptitude. Must be extremely Tech Savvy!
Proficient in MS Office including Word, Powerpoint and Excel.
Demonstrated analytical skills.
Must have presentation skills.
Must have a general understanding of accounting and finance principles.
Proficient in English written and verbal communication skills.
Demonstrated customer service skills.
Possesses flexibility to work in a fast paced, dynamic environment.
Highly thorough and dependable.
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.
Job Posting: 09/09/2019