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Responsible for overall account management aspects for large service oriented business; provides loss control expertise and support in the areas of marketing research, risk selection, and solicitation of desirable classes of business within the Zonal environment; provides technical recommendations regarding account selection and criteria for risk quality; works directly with customers and agents to retain accounts and improve results; may have lead responsibilities.
Provides service on large accounts (i.e. accounts with multiple locations or multiple operations); manages relationship with these accounts across Zones and determines corporate service needs; identifies loss trends.
Coordinate and monitor delivery and costs of various services to accounts.
Communicate information on accounts to all locations, including corporate office.
Develops report formats/loss control tools appropriate for account; prepares and communicates comprehensive account information to insured corporate level and management team.
Helps develop service intensive groups.
Designs, develops, organizes and conducts training and staff development programs for internal and external customers.
Attends and participates in business meetings. Participates in joint calls with underwriting to agents and customers.
Completes research and support for programs from HO as requested. Acts as resource for other staff members.
Perform other functions as assigned.
Sits or stands for extended periods of time, up to a full work shift.
Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
Visually verifies and reads information. Visually locates material, resources and other objects. Ability to operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.
This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions. Some exposure to some or all of the following when visiting accounts: uncontrolled outside environmental conditions, excessive noise levels, chemicals, moving mechanical parts, areas considered to be dangerous, conditions which could affect the respiratory system or skin such as: fumes, odors, dust, gases, oils or poor ventilation.
High school diploma or equivalent required. Bachelor's degree, internship, education and/or designations in a safety discipline preferred.
3-5 years loss control or risk management experience required.
Bachelor's degree, internship and/or education in a safety discipline preferred.
Minimum of 2 years insurance experience and insurance coverage knowledge preferred.
Strong verbal communication and listening skills.
Ability to communicate abstract ideas to agents, customers, underwriters, district managers, state executives and all other levels of leadership.
Possesses strong technical aptitude.
Working knowledge of software application programs for service-oriented account management. Proficient in application of engineering and science technology relating to surveys and underwriting concerns.
Experience in a regulated environment. Competent in applicable local, state and federal codes and standards; (i.e., fire, building, OSHA, life safety, Product Safety Commission, etc.). Effective interpersonal skills. Ability to build strong customer relationships. Effective negotiation skills.
70% survey work and 30% service
The territory for this role is for Southern California- Los Angeles County and Orange County
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.
Job Posting: 09/26/2019