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Using claims systems to accurately document files, this role manages a diary and handles first and third party auto
claims promptly, proactively and with a sense of urgency. Through training, continuously improves skill set
directly applicable to this role including but not limited to claims investigation, liability determination,
coverage confirmation, establishing damages, evaluating bodily injury claims and negotiation of claims settlement.
Adjusts moderately complex claims through professional, interpersonal interactions with key stakeholders. This may
include policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments,
state and county fraud and arson personnel, special investigators, members of the medical profession and all other
persons incident to the investigation and processing of claims.
Conducts thorough investigation, confirms coverage, determines liability, identifies subrogation rights,
establishes damages, reports status, and negotiates settlement on assigned claims. Has elevated authority to make
payment of assigned claims within prescribed limits. Prepares for arbitration as needed.
Inspects damaged property and vehicles, and determines claims related damage. Estimates the cost of repair or
replacement of damaged or stolen property and vehicles. Determines and reports on subrogation potential. May
initiate the sale of salvage vehicles, personal property, and miscellaneous salvage items. Reports theft, fraud,
and arson losses as required to state and industry agencies.
Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.
Including training in claims investigation, liability determination, coverage confirmation, establishing damages,
and negotiation of claims settlement. Performs other duties as assigned.
Sits or stands for extended periods of time, up to a full work shift.
Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels
with or without correction.
Visually verifies and reads information.
Visually locates material, resources and other objects.
Ability to continuously operate a computer for extended periods of time, up to a full work shift.
Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office
equipment up to a full work shift.
This position operates in an open office working environment which will include normal and customary distractions,
noise, and interruptions.
High School Diploma or Equivalent required.
Bachelors Degree preferred.
Insurance Adjusters License in states where applicable required.
Minimum six months of claims handling experience required.
Strong verbal communication and listening skills including strong written communication skills.
Demonstrated customer service skills with the ability to build strong relationships with internal and external
Possesses flexibility to work in a fast paced, dynamic environment.
Demonstrated time management and priority setting skills.
Demonstrates excellent judgment and decision making skills.
Effective negotiation skills.
Job Posting: 11/13/2019