Office Claims Representative- Auto Total Loss

Job Description

  We are Farmers! 

Farmers is looking for our next generation of leaders! If you're looking for a company that offers stability, growth potential, and a strong emphasis on our values of integrity, respect, courage, achievement, curiosity and action, then apply today to find out how you can become a dynamic part the Farmers team!

We are looking for results-driven, customer service focused individuals to build a rewarding long-term career with us as an: Auto Total Loss Office Claims Representative! Starting pay is $23.42 per hour. 

This is an entry-level Claims Adjuster position, which is responsible for confirming coverages, determining values of total loss vehicles, negotiating settlements and making payments within prescribed authority. The environment is fast-paced, continuously changing and highly production- based where managing an inventory of claims is critical. Along with managing an inventory, which can be high at times (due to the seasonal nature of claims), you will be responsible for making decisions regarding the claim through investigation and problem solving. The ability to problem solve, multi-task, and navigate quickly through multiple systems is crucial to the success of this role.

This is an extremely important position. Our customers expect to discuss their claim with someone who will not only handle it knowledgeably, effectively, and efficiently; but also someone who genuinely cares about them and what they are going through. The ability to clearly communicate with the customer as well as having compassion is essential to the success of our business.

Here are just some of the benefits we offer: 

         Entry level claims position - no experience is required

         100% Paid Training

         Short-term Incentive Plan

         401K with Company contribution of 4% and match up to 6%

         Company funded retirement plan

         Tuition assistance

         Medical, dental, vision, and life insurance

         Company paid Short-term Disability

         Tremendous opportunity for growth and upward mobility

         Performance is rewarded - you drive your own success

         On-site amenities including: fitness center/shower, Walking trails in and             outside, Game rooms, Internet bar, Learning Center, Food vendors,                   Employee Credit Union/ATM, and more

         Company Store (stamps, DVD rentals, gift cards, and more)

         State-of-the-Art Facility

         Business Casual Dress Code (including jeans)

        Community Involvement (i.e. Corporate Challenge, March of Dimes and             United Way)

Want to learn more about our culture & opportunities? Check out and be sure to follow us on LinkedIn and Instagram @ThisIsFarmers! 

Job Summary 

Hours: Monday- Thursday until 5:30 PM, Friday until 5:00 PM and rotating 8:00 PM and Saturday shifts per quarter. 

Starting Salary: $23.42 per hour + overtime, bonuses and raises based on performance 
Location: Olathe, KS 
Target Start Date: January 21, 2020

Entry level APD Specialist who either completes in-person or virtual inspections and prepares estimates, or proactively reviews and adjusts estimates from repair shops, either Direct Repair or non-Direct repair, and subrogation demands from other carriers. Establishes damages and negotiates settlement of claims with repair facilities and/or customers and works with them to manage repairs and rental. Reviews and resolves supplements. Confirms accuracy of Total Loss evaluations and negotiates settlement with customers or their representative. Communicates and collaborates with Claim Owners to facilitate claim resolution for customers. May be assigned as a Claim Owner on Tier 1 claims. 

Essential Job Functions 
  • Completes vehicle inspections and prepares estimate or reviews and adjusts estimates from repair facilities and subrogation demands using claims estimating software and determines claims related damage. 
  • Establishes damages and negotiates settlement of claims with repair facilities or other carriers. 
  • Manages repair process and adjusts auto repair supplements and manages rental. 
  • Confirms accuracy of total loss evaluation, explains the process and settles total loss claims when appropriate. 
  • Obtains total loss salvage release from policyholder or claimant and completes field clearing note before assigning to Salvage department, mitigating additional salvage storage costs. 
  • Interacts/collaborates directly with policyholders, claimants, agents, and other representatives including repair facilities. Explains damages and the repair process, and sets expectations. 
  • Effectively collaborates with claim owners for customer interaction and resolution strategy. 
  • Appropriate communication with all entities associated with the claim to ensure the repairs are completed efficiently. This includes parts availability and appropriate repair scheduling. 
  • Confirms, explains, and applies coverage, assists with rental management, determines and reports on subrogation potential, fraud indicators, negotiates and issues claim payments. 
  • Performs applicable administrative tasks (timekeeping, expense reports). 
  • Completes assigned training and activities to develop the knowledge, skills and abilities required to complete the job duties. 
  • Performs other duties as assigned.

Physical Actions 
Bending Pulling Sorting Carrying up to 20 lbs. Pushing Speaking (English) Climbing Reaching Standing Key entering Reading (English) Walking Kneeling Seeing Writing (English) 
Physical Environment 
Required job duties are normally performed in a climate-controlled office environment. 
Education Requirements 
High school diploma or equivalent required. Bachelor's degree preferred. 
Experience Requirements 

Successful completion of the Office Claims Representative Certification process required, including all prerequisites and exams. External candidates have 6 months from the date of hire to complete the process. 
Special Skill Requirement 

Strong Time Management 
Negotiation skills 
Personal Computer Literate 
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce. 

Schedule: Full-time

Job Posting: 11/26/2019