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The Flood Claims and Marketing Manager is responsible for all aspects of the flood claims and marketing operation. This includes claims catastrophe management; the selection, management and evaluation of claims vendors and their performance; assisting agents and customers with claims related issues and the identification of new technologies and business processes to improve claim operations. They will also develop marketing projects and sales promotion programs and materials.
Essential Job Functions
Participates as a team member to develop marketing projects and sales promotion programs to achieve assigned growth, retention and product density objectives. Responsible for developing action plans and deadlines, tracking project status, testing, and evaluating Return On Investment (ROI). Leads efforts and executes on development of training and educational materials. Responsible for the identification, selection, retention, and management of independent adjusting firms. Identifies new technologies and business processes to improve claim operations. Plans, develops, and recommends claims procedures, techniques, and methods; studies, analyzes, and interprets claims results and trends. Evaluates vendor performance by the review of management information reports and periodic visits to claims vendors and field inspections with adjusters, and makes recommendations to improve service and results. Responsible for acting as a liaison across Distribution, Claims and the business line during catastrophe events by cultivating relationships and providing pertinent catastrophe communications. Acts as a project lead on one or more moderately complex to complex projects, or leads one or more of a particular aspect of complex projects. Is the primary contact of all project-related concerns. Develops project/program design and scope; determines project mi lestones and completion dates. Develops project plans, schedules and measures project success. Responsible for working with the marketing and training functions to develop training and education material.
Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift. 30% travel is required; may flucuate as business needs dictate.
This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.
High School Diploma or Equivalent required. Bachelors Degree preferred.
Three years prior experience working in property claims required. Four years prior experience in a Marketing, Sales or related field required. Prior experience working in a project management capacity preferred.
Special Skill Requirement
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce. ]]>
Job Posting: 01/07/2020
Other Locations: United States, Arizona, Phoenix