Brokerage Director - Western Operations

Job Description

We are Farmers! 
Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world.

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Job Summary 
  • Directs brokerage excellence across assigned business units for new business placement, service, and retention.
  • Recommends, coordinates, and implements commercial brokerage objectives, policies, and risk management techniques that support profit and growth goals.
  • Oversees and performs industry research and special project that support strategic goals. Recommends modifications, including sales promotion, training, and line and staff administration, and carries out liaison activities across business lines.  
Essential Job Functions 
  • Directs the development and revision of brokerage policies, rules, procedures and practices.
  • Develops and supports quality control program as well as evaluates brokerage policies, procedures, and practices, related to operating results, recommend modifications, acts as a liaison between all Business Units.
  • Identifies and corrects weaknesses affecting profit and growth goals by auditing Kraft Lake operations to assure proper adherence to quality control standards for risk selection and related pricing.
  • Evaluates measurement controls regarding trends and recommends corrective action if necessary to Head of Kraft lake and other core leadership within Kraft Lake.
  • Evaluates research of risk management techniques and classifications based brokerage experience and confers with key executive stakeholders.
  • Directs and oversees underwriting compliance and Service Center results; manages underwriting excellence and standardization, indicates corrective measures and provides oversight on Best Practice.
  • Directs Kraft Lake Brokerage execution in the development and implementation of strategic initiatives that support growth, profit, and retention objectives.
  • Provides oversight on Large Accounts, including those that exceed Service Center underwriting authority.
  • Directs development of improving and updating the Commercial brokerage tools and guides such as documented workflows, knowledge management repositories, and carriers appetites to indoctrinate new personnel and the field force with current underwriting principles, objectives and policies.
  • Works directly with sales and marketing team on the field force communication, training, and webinars Advises key stakeholders of the need for, and assists in, the implementation of new or revised insurance carriers and the associate products available.
  • Evaluates the need for additional markets and products to help place additional business.
  • Provides interpretation of coverage for brokerage placement specialists. Counsels Managers on technical brokerage issues, carrier goals, production, and loss development/trends, and makes recommendations for corrective action, where appropriate.
  • Assists Kraft Lake Sales, Marketing, Operations, and other brokerage departments to drive knowledge, support, efficiencies, and agent experience as needed.
  • Represents Kraft Lake Insurance Agency as needed at industry events.
  • Maintains contact with industry organizations and other insurance carriers to be regularly informed on developments affecting the brokerage industry.  
Physical Actions 
Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.  
Physical Environment 
This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions. 
Education Requirements 
Bachelor's degree required. 
Experience Requirements 
Ten plus years experience in insurance and/or brokerage experience required. Three plus years experience as a Manager in an insurance and/or brokerage environment required.  
Special Skill Requirement 
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce. 

Schedule: Full-time

Job Posting: 01/15/2020