Sr. Customer Data Analyst (Python)

Job Description

We are Farmers! 
Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world.

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Job Summary   

Provides expertise in the design and functionality of business applications; Understands customers’ business processes and products and how best they can be supported by the application systems; Reviews and validates the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements; Performs quality review checks on project deliverables; Validates suppliers estimates; Performs impact analysis of application changes across various components, holding an end-to-end view of the system; Estimates Rough Order of Magnitude for the level of effort/cost of new application functionality; Specifies / recommends integration and parallel testing criteria; Supports the implementation activities, troubleshooting system environmental issues, as required. 

Essential Job Functions 
  • Analyze and interpret Customer insights from multiple data sources using statistical techniques.
  • Support the deployment and business activation of new Customer data assets to drive operational efficiencies, improve customer experience, and drive growth.
  • Combine data from structured & unstructured sources to discover and interpret new trends/patterns.
  • Compare and contrast data across trusted sources to surface potential data quality issues.
  • Liaise, collaborate, and support cross-functional stakeholders with their customer data needs.
  • Propose data-driven solutions and strategies to business challenges.
  • Present information using data visualization techniques.
  • Support experimentation and deployment of predictive models that leverage customer data.
  • Identify process improvement and efficiency opportunities.

Education Requirements: High school diploma or equivalent required. Bachelor’s degree preferred or equivalent, relevant experience. 

Experience Requirements 
  • Recent 3-4 years of hands-on experience in a Data Analyst / Data Scientist role.
  • Recent 3-4 years of hands-on experience performing advanced data analysis using Python.
  • Experience independently leading analysis from concept to final outcome.
  • Experience facilitating in-person and remote meetings and working sessions.
  • Technical expertise with data models, database design, data access, data mining, and data segmentation techniques.
  • Advanced level knowledge and experience using Python in a Hadoop (HBase, Hive) environment.
  • Advanced level experience using statistical packages for analyzing datasets & interpreting results.
  • Strong analytical skills with the ability to combine, organize, and analyze large amounts of data and to tease-out and disseminate key information with attention to detail and accuracy.
  • Analytical problem solver with strong business acumen.
  • Ability to effectively and independently manage competing priorities.
  • Excellent communication and presentation skills.



Special Skill Requirement 
  • Good written and oral skills in local language.
  • Experience with P&C insurance and/or customer data.
  • Experience with data mining and/or machine learning (ML).
  • Experience with SQL, Tableau, Alteryx.
  • Experience developing  Big Data capability job-aids for technical / non-technical end user.


Farmers is an equal opportunity employer, committed to the strength of a diverse workforce. 

Schedule: Full-time

Job Posting: 04/07/2020