Program Manager (Agent Technology Modernization)

Job Description

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Job Summary 

We are in the process of modernizing all of our agent facing tools by replacing them with Salesforce based technology.  This position will be primarily responsible for the analysis, development, and deployment for a suite of tools/processes used by the Farmers agent to manage their operation.    This multi-year transformation will be broken up into three major functions: Lead Management, Customer 360/CRM, and Communication Tools.  The candidate(s) selected would be the Product Manager for one of these functions within Distribution and be responsible for its long term strategy, oversight, usage, and optimization.  This is a highly visible position that will require stakeholder management amongst our agents, field sales organization, lines of business, and IT.

This role is responsible for managing the overall execution of new, fast-paced, diverse, critical programs from project initiation and business case development through implementation primarily focusing on quality, cost, and schedule.This position requires daily interaction with senior executives with a focus primarily on leading issue resolution, timely decision making, and a focus on leading, driving, and creating new program execution. Programs involve significant return and risk to the company, with approved fixed budgets (IT and business combined), includes multiple functions/departments, management/partnership with vendors, involves major IT efforts, impact agents and customers nationwide (directly or indirectly), contain complex business, legal or regulatory issues, and has a typical project duration of 18 to 24 months.  
Essential Job Functions 
Develops project organizational structure based on the overall objective of the project. Organizes and mobilizes project teams which may be comprised of internal and external (contractors/consultants) resources and can involve 50 to 200 team members.Develops and maintains program master plan in conjunction with team leads that outlines tasks, milestones, resources, and schedules. Leads and manages other Program Managers in the overall execution of program portfolios to ensure projects are completed in accordance with the project plan and business strategic and/or tactical objectives.Manages Project Teams to ensure adequate support is provided to the program and timely execution is achieved. This is accomplished by ensuring: - detailed business requirements are gathered for IT integration - detailed technical designs are completed by the IT Teams; - development and programming is completed in accordance with the project plan; - testing plans are completed and successfully executed; - training plans and associated materials are developed for Service Centers, Agents and other personnel as required; - procedures are developed or revised to support implementation of project objectives; - development of necessary communication materials for all departments including Field and Service Operations; - field implementation plans are completed and the assignment of Service and Field Operation personnel to support implementation is accomplished; - legal and regulatory issues associated with the project are considered and addressed; - customer impact is understood and managed; - criteria have been developed that indicates implementation readiness and that measurement of critical success factors occurs after implementation. Manages project budgets totaling several million dollars, to ensure execution is completed within allocated funding and leads the change management and risk management process accordingly. Conducts project communication/status meetings to ensure information flow among all project teams. Communicates with senior executive sponsors regarding all project related matters via project status reports, discussion sessions, and presentations as required.Participates in Program Executive Steering Committee and Leadership sessions. Provides consultation and educates departments throughout the organization on Distribution Program Management’s role, responsibiliti es, and approaches. Reviews and understands procedures developed by other departments including Release Management, Product Management, Forms Management, Rate Maintenance, Filings, Service Operations, Corp Communications, and IT Program Management Office and communicates updates and changes to program management team for incorporation into program execution plans.  
Physical Actions 
Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.  
Physical Environment 
This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions. 
Education Requirements 
High school diploma or equivalent required. Bachelor’s degree preferred. PMP Certification preferred. 
Experience Requirements 
7 years experience working in program management required. 3-5 years experience in a leadership role preferred. 3 years experience in Marketing role required.  
Special Skill Requirement 

Candidate qualifications may be reviewed against the requirements for the associated levels of this position's core function. Salary grade will be based on selected candidates' experience and skills.   
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce. 
Schedule: Full-time

Job Posting: 02/17/2020