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Responsible for processing title paperwork for total loss vehicles, motorcycles, specialty vehicles, and assisting customers throughout the title transfer process, and initiating calls with lien holders.
Assists Total Loss Specialists with questions concerning paperwork, and manages the salvage inventory to ensure sure salvage vehicles are sold in a timely manner.
Essential Job Functions
Review paperwork and make decisions on vehicle titles for accuracy and completeness in accordance with state guidelines.
Send paperwork to customers who submit incomplete or inaccurate paper/title work.
Notify Total Loss Specialist if they can make payment to customers, or notify them if the paperwork is incorrect or incomplete.
Sort and file, or submit completed paperwork to vendor for processing, as appropriate. Complete alternate sales process letters, as appropriate, when paperwork is not accepted by the state, and mail them in accordance with state guidelines.
Must learn and be familiar with paperwork requirements for all fifty (50) states.
Make outbound calls to customers and lienholders to follow up on paperwork and titles, and to discuss any errors or incomplete paperwork.
Take inbound calls from customers who have questions concerning completing their paperwork or signing their title.
Respond to emails from internal and external customers and management.
Contact Lienholders for customer lien balances and payoff amounts.
Includes determining payoff dates and per diem amounts for payoffs.
Compile and send settlement packets to customers explaining settlement process and amount to customer.
Follow up with customer and lienholders in a timely fashion for pending paperwork including additional paperwork which may be required for title transfer as a result of claim.
Review and manage inventory of pending salvage vehicles ensuring that appropriate state avenues are utilized in order for the efficient liquidation of salvage assets for the Exchanges. Collaborating with Field Salvage Coordinators as needed on vehicles that need special attention in order to be liquidated.
Performs other duties as assigned.
High School diploma or equivalent required.
Basic computer skills and basic understanding of Microsoft Excel. Previous clerical or administrative experience - Preferred Strong attention to detail.
Special Skill Requirement
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.
Job Posting: 02/19/2020