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Communicates with internal/external customers via phone and e-mail about basic death, waiver and accelerated benefit claim handling. Handles all aspects of claim initialization and payments. Handles all administration system finalization, except annuity and variable life surrenders and tax reporting. Utilizes core competencies and skills to maximize customer experience.
Essential Job Functions
Analyzes, clarifies and resolves basic death, waiver and accelerated benefit claim - related questions for life, annuity and variable policies, from internal and external customers. Reviews problems and communicates with appropriate personnel to obtain information when necessary. Responds to customer inquiries through appropriate mediums.
Processes payments for death, waiver and accelerated benefit claims, including verification of amount due, check requisitions, suspense account review and tax reporting, except for annuity and variable life products.
Terminates policies or activates benefits on administration system as required. Verifies production changes by utilizing the administration system and on-line reports.
Monitors department voicemails and emails; provides reply within 24 hours. Inputs workload data to spreadsheets, or other established reporting system daily and maintains as well as monitors FileNet production queue.
Verifies LifeNet new claim report daily, performs alpha searches, sends email notification to field representatives for new claims, scans new claim files to FileNet
High school diploma or equivalent required.
One year customer service experience, primarily using telephone and email required. In-person experience preferred.
Special Skill Requirement
Excellent customer service skills, over the phone and e-mail
Basic desk-top Personal Computing and keyboarding skills required
Basic math skills required
Excellent communications skills, both written and verbal
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.
Job Posting: 04/01/2020