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CU Call Center Rep II

Job Description

We are Farmers!
Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world.

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Note:  required to have the ability to work from home, when necessary, using a wired (not wi-fi) internet connection.

Job Summary
Assist members via inbound calls regarding account inquiries and issue resolution. Perform outbound calls to follow-up on member inquiries.

Essential Job Functions
  • Supports the vision, mission and goals of the Credit Union by providing a broad range of products and services to members via inbound and outbound telephone contact.
  • Assists members with financial service inquiries and cross sells products and services to increase the number of member relationships.
  • Job Function: Assists Credit Union Members with problem resolution on member accounts and services.
  • Processes member transactions and provides product and service information over the phone.
  • Contributes to departmental goals by handling appropriate call volumes. Achieves acceptable call observation results.
  • Completes work with accuracy and efficiency.
  • Uses consultative approach in order to meet member's needs.
  • Identifies and corrects member account issues.
  • Provides suggestions for improving department and credit union operations.
  • Assists the department by completing projects and reports related to the department.
  • Provides back-up for the Back Offices Operations staff as necessary.
  • Inputs basic loan information into system for processing.
  • Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals.
  • Performs other duties as assigned.
Education Requirements
High school diploma or equivalent required.

Experience Requirements
Minimum 1 year call center/phone customer service experience

Special Skill Requirement
  • Exceptional communication, organization, time management skills, and knowledge retention.
  • Great interpersonal skills and phone etiquette
  • Ability to multi-task
  • Keen attention to detail  
Physical Environment
Required job duties are normally performed in a climate-controlled office environment.

Physical Actions
Employees may experience the following physical demands for extended periods of time: View computer screen, up to 90% of the time. Sit for long periods, up to 90% of the time. Telephone communication, up to 90% of the time. Bending/stooping to lift up to 30 pounds occasionally, up to 5 % of time.

Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.

Schedule: Full-time

Job Posting: 04/28/2020

Other Locations: United States, California, Torrance