Farmers Group (Woodland Hills, CA) seeks a New Ventures – Director, Vendor & Claims Relations to evolve claims, products and services in order to attract new customers specifically within the emerging customer segments. Specific duties include: interface closely with the Claims organization to ensure alignment of claims handling guidelines, processes and support of New Ventures strategic priorities and customer experience expectations; communicate internally with Claims leadership on new product concepts, roll-outs and trends and advises on policy language intent when questions arise; act as a business lead, in coordination with Claims, for claims system innovation, integration and development which includes overseeing data management and transfer of information between claims and policy
processing systems; collaborate on risk advice and non-renewal activities and helps develop streamlined processing; ensure accurate tracking and financial reporting of claims; analyze claim trends and be at the forefront of disruptive technologies to position New Ventures as an industry leader on product evolution/creation and stay ahead of existing competitors and potential disruptors; develop high quality business strategies and plans ensuring their alignment with short-term and long-term objectives; include the identification of ecosystem needs, prioritization and fulfillment; identify, build, test and implement new product opportunities for emerging customer markets generating revenue streams; build and manage relationships with external companies and existing vendors/strategic partners to expand New Ventures offerings and enhance customer experience; identify, cultivate, and manage relationships with
external companies that align with New Ventures strategy and help grow revenue; and work closely with business, IT and Procurement to select partners and develop business plans and support the seamless implementation and build out of the external New Ventures ecosystem. Position requires regular travel within the U.S.
Position requires a Bachelor’s degree, or foreign equivalent, in Business Administration, or related field of study, plus 7 years of experience in the job offered, or as a Claims Business Specialist, Strategy Consultant, Staff Accountant, or similar experience in insurance or financial institution industry. Must have 3 years of experience in a strategic role developing and executing business strategies. Must also have 3 years of experience working in claims and 3 years of experience working with IT Department/function. Additionally, must have 1 year of experience with each of the following: Tier 1 Guidewire ClaimCenter implementation; Salesforce implementation; and people management. Specific experience must also include: working with start-ups in the Insuretech, AI, and Claims space; participating in the vendor selection process for the procurement of a commodity, service, or valuable asset; developing relationships with and presenting to senior executives; and launching at least one innovative, customer-centric product or service to market. Must be willing to regularly travel within the U.S.
Full time position. Apply by submitting your resumes at Farmers.com/Careers, Job ID: 200003MV
Job Posting: 06/10/2020